RETURNS AND EXCHANGES
To start a return:
Your order number is the reference number located on your packing slip and order confirmation email.
RETURNS, REFUNDS AND EXCHANGES
Returns on items eligible for returns are accepted within 14 days of purchase together with the sales invoice.
Products that are not sent with the invoice will never be returned.
Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns on: Before They Go items, custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.
For questions or more information about our return policy, please contact us on our email customercare@profinternational.net
To return an item follow the directions below:
For Turkey Returns and Exchanges:
Returns are easy, fast and free. There are just a few quick steps to complete:
Hand over the product along with the purchase invoice to the nearest branch of the same shipping company that delivered the product to you.
Please ship the returned item to the following Address:
Our Return Address:
PROF INTERNATIONAL TIBBI ÜRÜNLER TICARET A.Ş
PROF. Mağazası
19 Mayıs, Halaskargazi Cd. No:186/A, 34361 Şişli/İstanbul
Send us by e-mail to customercare@profinternational.net a copy of the re-shipping receipt along with the purchase invoice. And, please indicate that you require to return the item or exchange it for another size or item.
Once your items are returned and accepted, you will receive an email notification of your refund or new order (if it’s an exchange).
For International Returns:
International returns are not free. There are just a few quick steps to complete:
Hand over the product along with the purchase invoice to any international courier in your town. Please ship the returned item to the following Address:
Our Return Address:
PROF INTERNATIONAL TIBBI ÜRÜNLER TICARET A.Ş
PROF. Mağazası
19 Mayıs, Halaskargazi Cd. No:186/A, 34361 Şişli/İstanbul
Send us by e-mail to customercare@profinternational.net a copy of the re-shipping receipt along with the purchase invoice. And, please indicate that you require to return the item or exchange it for another size or item.
Once your items are returned and accepted, you will receive an email notification of your refund or new order (if it’s an exchange).
Receiving a Refund
A refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 15 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
